Terms of Service

Last updated: 2026-08-17 (draft — legal review pending)

1. Status of this document

These Terms are a draft, published for transparency rather than signature.

Cyril is in active development. There are no paying customers. Two things in a contract of this kind are structurally required and are genuinely undecided: the contracting legal entity and the governing law. Both are marked below as placeholders. Until they are settled, this document cannot form a complete commercial agreement, and we will not ask anyone to sign one.

Everything else here is written to be accurate today, including the parts that say a commitment does not exist yet.

2. Agreement to these Terms

These Terms of Service ("Terms") govern use of the Cyril platform and of the marketing website at getcyril.com. By creating an account, starting a trial, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

The Service is operated by [CONTRACTING ENTITY — NOT YET REGISTERED], referred to in these Terms as "we", "us" and "our". No legal entity has been registered for Cyril. Cyril is a project name, not a company. Where these Terms say "we", read it as the team operating Cyril until the entity is in place.

Great Minds Consulting is a customer organisation on Cyril. It does not own or operate the Service.

3. Definitions

Service — the Cyril platform, its applications and modules, the APIs, and the documentation, together with the marketing website at getcyril.com.
Customer — the organisation that subscribes to the Service. If you accept these Terms on behalf of an organisation, "you" means that organisation.
User — an individual authorised by the Customer to access the Service under a Seat.
Seat — a licensed staff user of the Service. Client portal users are not Seats.
Portal User — an end customer or external contact given access to the Customer's client portal.
Your Content — all data, files, records and other material submitted to the Service by you, your Users or your Portal Users, or collected by the Service on your behalf.
Order — an order form, subscription confirmation or checkout that records the tier, Seat count, price and term agreed with you.
Subscription Term — the period covered by an Order, whether monthly or multi-year.
AI Features — the generative, retrieval and agentic capabilities of the Service.
Output — material generated by AI Features in response to Your Content or a User's instruction.

4. Eligibility and accounts

The Service is for organisational use. It is not offered to consumers, and it is not intended for anyone under 18.

By opening an account you confirm that you have authority to bind the organisation you name, and that the details you give are accurate and kept up to date.

You are responsible for your account: for the security of credentials, for the actions of your Users and Portal Users, and for configuring the roles, permissions and approvals the Service provides. Administrator accounts can see and change a great deal; decide carefully who holds one.

Tell us promptly if you believe an account has been accessed without authorisation.

5. Subscriptions, Seats and fees

Fees are charged per staff Seat, per month. Every Seat includes the whole platform — every module — and there are no module add-ons or feature gates on core functionality.

Published prices. Per-Seat prices depend on the Seat band, and the current bands and prices are published on the pricing page. Where an Order states different terms, the Order prevails.
Portal Users are free. Client portal users are unlimited and not charged, on every tier.
AI usage. An AI credit allowance is included with each Seat. AI is not billed as a separate product. Where you need more capacity, top-up packs are available at published rates.
Moving between bands. When your Seat count moves into another band, your per-Seat rate becomes that band's published price. Seats added during a Subscription Term are pro-rated at your contracted rate.
Multi-year contracts. Terms of 12, 24 or 36 months are available at a published discount. Your price is fixed for the term; a change to published prices does not apply to an active contract.
Discounts. Reduced pricing for nonprofits and educational institutions is available subject to verification of eligibility.
Fees are non-refundable except where these Terms say otherwise or the law requires it.

Prices are stated exclusive of VAT, sales tax and any other applicable tax, which is added where due. Tax treatment, billing currency and payment arrangements will be confirmed with the Order once the contracting entity is registered.

6. Free trial

Trials run for 30 days and do not require card details.

A trial is provided for evaluation. It carries no commitments of any kind: no availability commitment, no support response times, and no guarantee that data entered during a trial will survive to a paid subscription, although in normal circumstances it does. You can export trial data at any time. If a trial ends without a subscription, the data is deleted in line with section 18.

We may change or withdraw the trial offer, and we may end an individual trial where it is being used to circumvent paid subscription or to test the Service's security.

7. Renewal and cancellation

Monthly subscriptions renew automatically at the end of each billing period until cancelled.

You can cancel at any time, in the application or by contacting us. Cancellation takes effect at the end of the billing period you have already paid for. We do not pro-rate refunds for the unused part of a period.

Seat reductions and tier downgrades take effect at the start of the next billing period.

A multi-year contract does not roll into a new multi-year term automatically. Renewal is agreed in writing before the term ends.

Exporting your data is free, at any time, whether or not you are cancelling.

8. Acceptable use

You agree not to:

Use the Service to break the law, or to store or distribute unlawful material.
Send spam, malware, or abusive, harassing or deceptive content through the Service.
Attempt to bypass security or access controls, reach another organisation's data, or probe or load-test the Service without our written consent.
Reverse-engineer or decompile the Service, except to the extent the law expressly permits despite this restriction.
Scrape the Service, or use the API outside its documented limits in a way that degrades it for others.
Resell, sublicense or provide the Service as a service bureau to third parties without our written consent.
Use AI Features to generate material that is unlawful, or that you present as human-authored where doing so would mislead someone with a right to know.

You are responsible for what your Users and Portal Users do with the Service, and for the lawfulness of Your Content — including having a lawful basis for any personal data you put into it.

9. Your Content: ownership and licence

Your Content is yours. Nothing in these Terms transfers ownership of it to us.

You grant us a non-exclusive, worldwide licence to host, store, copy, transmit, display and process Your Content, and to create backups of it, strictly for the purposes of providing, securing and supporting the Service, and for the duration of your subscription plus the retention periods described in section 18.

We do not sell Your Content, and we do not use it to advertise to anyone.

We may generate aggregated and anonymised statistics about how the Service is used, and use them to operate and improve it, provided they cannot identify you, your organisation or any individual.

Personal data within Your Content is processed under the Privacy Policy and the Data Processing Agreement, under which the Customer is controller and we are processor.

10. AI Features and human review

AI Features produce Output that can be wrong, incomplete or out of date, including when it reads confident and cites a source.

Output is assistance, not advice, and not a decision. It is not legal, financial, tax, medical or professional advice. You are responsible for reviewing Output before relying on it, and for keeping a human in the loop wherever a decision has consequences for a person, a payment or an obligation.

Agentic features can take actions inside the Service — creating, updating and sending records — within the permissions and approval rules you configure. Configuring those permissions is your decision and your responsibility. Actions taken by AI Features are recorded in the audit log.

To produce Output, content you submit to AI Features is sent to model providers acting as our sub-processors. Current providers are listed on the sub-processors page.

AI Features are developing quickly and will change, including in ways that change Output for the same input.

11. Third-party integrations

The Service can connect to third-party products at your choice. Those products are not ours, and connecting one is your decision.

Your use of a third-party product is governed by that provider's own terms and privacy notice. Enabling an integration authorises the flow of data between the Service and that product in the way the integration describes. We are not responsible for a third party's availability, changes, pricing or handling of data, and an integration may break or be withdrawn when the provider changes its interface.

You can disable an integration at any time. Doing so stops future data flow but does not retrieve data already sent.

12. Availability and support

There is no uptime commitment and no service level agreement. Cyril is pre-launch software under active development, and we will not imply an availability guarantee we cannot yet stand behind.

In practice this means: the Service may be interrupted for maintenance, sometimes with little notice; features may be briefly unavailable during a deployment; and defects will be found in production because the product is young. Do not rely on the Service as the only copy of information you cannot lose. Export regularly. Exports are free.

Support is provided by email during business hours on a reasonable-efforts basis. "Priority support" on higher tiers means your request is queued ahead of others, not that a response time is guaranteed.

Where an Order for an Enterprise subscription includes agreed service levels or support response times, those apply and prevail over this section. There are none other than those, and none apply by default.

We hold no security certifications today. SOC 2 Type 1 is a target for full market launch, not a certification we hold, and no audit report is available. Our current security practices are described in our Trust Centre.

Analytics on the marketing website, and the cookies involved, are described in the Cookie Policy.

13. Confidentiality

Each party may receive information from the other that is marked confidential or that a reasonable person would treat as confidential.

The receiving party will use it only to perform under these Terms, will protect it with at least the care it applies to its own confidential information, and will not disclose it except to its staff and advisers who need it and are bound by equivalent obligations.

These obligations do not apply to information that is public through no fault of the receiving party, was already lawfully held, is independently developed, or must be disclosed by law — in which case the party disclosing it gives notice first, where it is lawful to do so.

These obligations continue for as long as the information remains confidential.

14. Intellectual property

We own the Service: the software, the interfaces, the documentation, the Cyril name and marks, and everything we develop in the course of providing it. Your subscription is a right to use the Service, not a transfer of any of it.

If you send us feedback, suggestions or feature requests, we may use them without obligation or payment to you. Feedback does not include Your Content.

15. Warranties and disclaimers

The Service is provided "as is" and "as available".

To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted, error-free or secure against every attack, that defects will be corrected within any period, or that Output will be accurate or fit for any purpose you put it to.

Nothing here excludes or limits anything that cannot lawfully be excluded or limited.

16. Limitation of liability

Neither party is liable for indirect or consequential loss, loss of profits, loss of revenue, loss of anticipated savings, loss of business or loss of goodwill, however arising.

Our total aggregate liability arising out of or in connection with these Terms is limited to the fees you paid in the 12 months before the event giving rise to the claim. Where no fees have been paid — during a free trial, for example — our aggregate liability is limited to [LIABILITY FLOOR — TO BE CONFIRMED].

These limits do not apply to fraud or fraudulent misrepresentation, to death or personal injury caused by negligence, to your obligation to pay fees due, or to any liability that cannot be limited by law.

You accept that these limits are reasonable given the price of the Service and its stage of development.

17. Indemnity

You will indemnify us against claims, losses and reasonable costs arising from Your Content, from your breach of section 8 (acceptable use), or from your use of the Service in breach of law — provided we notify you of the claim promptly, let you control the defence of it, and give reasonable assistance at your cost.

We do not currently offer an intellectual property infringement indemnity. Where an Enterprise Order includes one, the Order governs.

18. Suspension and termination

We may suspend access, in whole or in part, where there is a security risk, unlawful use, a breach of section 8, or non-payment. We give notice before suspending where it is practicable to do so, and restore access once the cause is resolved.

Either party may terminate for material breach if the breach is not cured within 30 days of written notice. Either party may terminate a monthly subscription at the end of the then-current billing period.

While the Service is pre-launch, we may discontinue it. If we do, we will give as much notice as we reasonably can and refund fees paid for any period after the Service ends.

On termination: access ends, and Your Content remains available for export for 30 days. After that grace period it is scheduled for permanent deletion in line with our data retention practices. Backups age out on their own cycle, so deleted data may persist in backups for a period after deletion from the live system; this is described in the Privacy Policy.

Sections 9 (as to ownership), 13, 14, 15, 16, 17 and 21 survive termination.

19. Changes to the Service

The Service is pre-1.0 and will change. Features will be added, reworked and sometimes removed. Roadmap statements, previews and anything described as planned are indications of intent, not commitments, and nothing on the marketing website forms part of these Terms.

Where we remove a feature you rely on, or make a change that materially reduces the Service, we will give notice by email and in the application.

20. Changes to these Terms

We may update these Terms. The "Last updated" date at the top reflects the most recent change, and material changes are announced by email and on this page.

Continued use after a change takes effect means you accept the revised Terms. If a change materially disadvantages you during a Subscription Term you have paid for, you may terminate that term by notice within 30 days of the change, and we will refund fees covering the unused period.

21. Governing law and jurisdiction

Governing law and jurisdiction are not yet decided. These Terms are governed by [GOVERNING LAW — TO BE CONFIRMED], and the courts of [JURISDICTION — TO BE CONFIRMED] have exclusive jurisdiction over disputes arising from them.

We will settle both before any commercial launch, and will state them in these Terms and in the Order. Nothing in this section removes any right you have to bring proceedings in your own place of residence or establishment where the law gives you that right regardless of what a contract says.

22. Notices

Notices to you are sent to the email address on your account, or given in the application. Notices to us should be sent through the contact page until a notice address is published.

[REGISTERED ADDRESS FOR NOTICES — NOT YET AVAILABLE]

23. General

Order of precedence. Where terms conflict: the Data Processing Agreement governs personal data; then a signed Order; then these Terms.
Entire agreement. These Terms, the Order and the documents referenced in them are the whole agreement between us on this subject, and replace earlier discussions.
Assignment. You may not assign these Terms without our written consent, which we will not withhold unreasonably. We may assign them to the entity registered to operate Cyril, or to a successor in a merger or acquisition, on notice to you.
Severability. If a provision is unenforceable, the rest stands.
No waiver. Not enforcing a right on one occasion does not waive it.
Third parties. No one other than you and us has rights under these Terms.
Force majeure. Neither party is liable for delay or failure caused by events genuinely outside its reasonable control, excluding payment obligations.

24. Contact

Questions about these Terms, including which parts are still open? Contact us.